1. Introduction

Welcome to CDRA.ca, the website of the Canadian Debt Resolution Agency (“CDRA”). Your privacy is important to us. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

2. Information We Collect

We may collect and process the following types of information:

  • Personal Information: This includes your name, email address, phone number, and any other information you provide when you fill out forms on our website or contact us directly.
  • Financial Information: If you seek our debt resolution services, we may collect financial information such as your income, debt details, credit score, and related financial data.
  • Technical Data: This includes your IP address, browser type, operating system, and other technical details collected through cookies and similar technologies.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide Services: To deliver the debt resolution services you request and manage your account.
  • Communication: To communicate with you, respond to your inquiries, and provide customer support.
  • Improvement of Services: To understand how our website is used and to improve our services and user experience.
  • Marketing: To send you promotional materials, newsletters, and other information that may be of interest to you (you can opt-out at any time).

4. Disclosure of Your Information

We may share your information with:

  • Service Providers: Third-party companies that provide services on our behalf, such as data analysis, marketing support, and customer service.
  • Legal Obligations: If required by law, to comply with legal processes or protect our rights, property, or safety.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

6. Your Rights

You have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Rectification: Request correction of any inaccurate or incomplete information.
  • Erasure: Request deletion of your personal information under certain circumstances.
  • Objection: Object to the processing of your personal data in certain situations.
  • Data Portability: Request transfer of your data to another service provider.

7. Cookies

Our website uses cookies to enhance your experience. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer.

8. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on our website. Your continued use of the site after any changes indicates your acceptance of the new policy.

9. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us